Terms & Conditions

Welcome to our retail butchery stores, our online store and home delivery service, website, and social media pages. All of these areas combined make up our business. When you shop with us, either in-store, online, or via our  social media pages, you are agreeing to comply with and are bound by the following terms and conditions of use, which together with our privacy policy, govern Dench Meat and Chicken’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not shop with us.

ONLINE STORE AND DELIVERY TERMS AND CONDITIONS

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • You consent to, and are happy with purchasing all products within our online store on an EACH priced format – not per kilo.
  • Your payment details will always be secure and protected, and never sold or given to any third party.
  • Your delivery details are for use within the Dench Meat and Chicken business only and will never be sold or given to any third party.
  • When your meat is delivered we can guarantee it will be less than 5 degrees.
  • We SMS estimated delivery times to all customers, first thing in the morning, once the run sheet has been reviewed.
  • We SMS each customer when their delivery is “next drop.
  • All orders must be signed for by the recipient. These signatures will be on the driver’s Temperature at Delivery Location log book.
  • If there is no one to receive the delivery, we will proceed with Unsuccessful Delivery Attempt processes

AUTHORITY TO LEAVE ORDER UNATTENDED – TERMS AND CONDITIONS

  • Once delivered, no returns or claims can be made about the contents of the order
  • Dench Meat and Chicken take no responsibility for the temperature or the shelf life of the products in the order.
  • Dench Meat and Chicken take no responsibility for the order’s whereabouts once it’s delivered.
  • Dench Meat and Chicken will place a Delivery Confirmation Card in your letter
  • Dench Meat and Chicken will take a photo of the delivery box in it’s position on your property.

UNSUCCESSFUL DELIVERY ATTEMPT

  • If you are not at the specified delivery address between the specified delivery time frame, we will try and contact you on the phone number listed in checkout.
  • If we cannot get a hold of you, our driver will wait 15 minutes, before returning the meat to Dench Meat and Chicken for you to pick up.
  • Dench Meat and Chicken will place an Unsuccessful Delivery Attempt card in your letter box.
  • If you are unable to pick up the order and/or need it redelivered, you will be charged a restocking and redelivery fee of $10.00 prior to the order being dispatched.
  • Under NO CIRCUMSTANCES whatsoever do we leave meat unattended, and unsigned for UNLESS the Authority to Leave Order Unattended checkbox has been selected and the Authority to Leave Order Unattended terms and conditions have been agreed to.

GENERAL

  • Dench Meat and Chicken’s online service is a cashless only.  We only accept electronic forms of payment.
  • EFT (electronic funds transfer) is considered legal tender by the Reserve Bank of Australia (RBA). Because payment can be made by EFT for all goods and services within our business, this satisfies the RBA.
  • If you are unhappy with your purchase, Dench Meat and Chicken will refund or replace your purchase (whichever you prefer).
  • All in-store specials are not available in conjunction with any other special offers.  For example: 25% off, store wide will get you 25% off everything in-store except for the products that already have a 2kg special attached to them.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • It shall be your own responsibility to ensure that any products, services or information available through this website or online store meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • If you believe that Dench Meat and Chicken has breached your privacy rights in any way, or you would like to discuss any issues about our privacy please email info@dench.com.au